Help Centre

Most restaurants begin seeing measurable improvements in customer insights within the first week of implementation. Meaningful changes in customer behaviour and retention typically become apparent within 30-60 days, depending on your customer volume and engagement with the loyalty programme. Our real-time dashboards provide immediate visibility into customer patterns from day one.

Yes, our platform is designed to seamlessly integrate with all major restaurant POS systems, online ordering platforms, and management software. We support popular systems used across Portugal and internationally. Our technical team handles the integration process to ensure minimal disruption to your daily operations. If you have a specific system, please contact us to confirm compatibility.

Our platform analyses transaction data, visit frequency, menu preferences, spending patterns, seasonal trends, and customer demographics (where provided). We track customer journey touchpoints, response to promotions, and engagement with loyalty programmes. All data collection is GDPR-compliant and focuses on insights that directly improve customer experience and business performance. Personal data is securely protected and used only for analytics and personalisation purposes.

lambdaluxis serves restaurants of all sizes, from independent single-location establishments to large multi-location chains. Our platform scales to meet your needs, with pricing tiers designed for different business sizes. Single-location restaurants benefit from detailed customer insights and personalised loyalty programmes, while multi-location operations gain additional features like cross-location analytics and centralised campaign management.

We provide comprehensive training for your team, including hands-on sessions for using the dashboard, interpreting analytics, and managing loyalty campaigns. Our implementation specialists work closely with you during setup and the first month of operation. Ongoing support includes phone and email assistance, regular check-ins, and access to our knowledge base. We also offer advanced training sessions as your team becomes more familiar with the platform.

Our pricing is based on the number of locations and the level of features required. All plans include core analytics, customer segmentation, and basic loyalty programme tools. Higher tiers add advanced features like predictive analytics, multi-location management, API access, and priority support. We offer flexible monthly and annual billing options. Contact us for a personalised quote based on your specific requirements.

Absolutely. lambdaluxis is fully GDPR compliant and follows strict data protection standards. All customer data is encrypted, stored securely in EU-based servers, and processed according to privacy regulations. We provide tools for managing customer consent, data access requests, and deletion requests. Our platform includes built-in privacy controls and audit trails to ensure complete compliance with Portuguese and EU data protection laws.

Yes, our platform excels at creating personalised loyalty programmes. You can set up different reward structures, promotional campaigns, and incentives for various customer segments based on spending habits, visit frequency, menu preferences, or any other criteria. The system automatically applies the most relevant offers to each customer, maximising engagement and effectiveness while reducing promotional costs.